NT
Nompumelelo T

1 reviews | Active since Dec 2019

10 Jun 2022, 13:26

RCO237334] order ***

order 1-**********4 3 weeks after delivery, sim card not activated till date. Noma, Moe and Vasigan Naidoo from Mondo sending me from pillar to post, I bought my router and sim at MTN, they never said anything about partnering with Mondo, now I have to deal with the Mondo that I don't know. So quick to sell the contract to me, after getting the sale and commission didn't care about me, and also I explained to the agent who sold me the device that my driver wants to use it for bolt and will always be in the street ( I preferred the pocket router) but they sent the home router which is useless for my driver. But the worse thing is not activating my Sim N.B @MTN and Mondo, please note I wont pay that debit order month end. You are just ******** people who are trying to make a living

0
Replies (3)
Mondo
Mondo's reply10 Jun 2022, 13:34
Official
Hi Nompumelelo,

Thank you for taking the time to write to us about your MTN activation query.

Please note that as per the system, a request has been escalated to the MTN team for urgent assistance.

Once we receive feedback, we will advise you.

We do apologize for the delay and for the level of service which you have received thus far.

Case Number: RCO235880

Regards,

The Mondo Team
NT
Nompumelelo T's update10 Jun 2022, 17:11
Reviewer Update
What is the delay? and what is the turn around time?
Since the 06 June, the matter was escalated to MTN
Mondo
Mondo's reply13 Jun 2022, 16:30
Official
Hi Nompumelelo,

We do apologize for the delay.

Please note that we are currently awaiting feedback from the MTN team.

Regards,

The Mondo Team