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Xolani M

1 reviews | Active since Jul 2021

18 Sept 2021, 14:15

RCO127829

Case RCO127829 still not resolved as promised Mondo is a let down

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Replies (7)
Mondo
Mondo's reply18 Sept 2021, 15:30
Official
Hi Xolani ,
 
Thank you for taking the time to write to us about your cancellation request. 
 
We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Regards,
 
The Mondo Team  
XM
Xolani M's update18 Sept 2021, 16:55
Reviewer Update
That's exactly what was said in reply on my last week review, no consultant ever called me, is this a song to protect your dirt. This matter started to be investigated when I was offered a contract that was not compatible to my device, further investigation when the promised early upgrade contract fail to materialise, the common fact is that I was asking for cancellation due to your failure to deliver to both cases. Now for more that five times you still investigating 👀 !!! Obviously this company doesn't know what it is doing and it can't even admit incompetence of the staff and reimburse the client the money
Mondo
Mondo's reply18 Sept 2021, 17:01
Official
Hi Xolani ,
 
We sincerely apologize for the inconvenience. Please note you will be contacted during business hours.
 
Regards,
 
The Mondo Team  
XM
Xolani M's update18 Sept 2021, 17:03
Reviewer Update
The worst part is that you still debiting money without fail from my account, shouldn't you at least freeze the debit and investigate? Am I going to be compensated for paying for nothing and what about my children that cannot access their education from online articles? Is this what Mondo stands for? Utter ripoff?
XM
Xolani M's update18 Sept 2021, 17:09
Reviewer Update
RCO127829
I hope the public is watching this case number for i I won't find comfort to this *******
Mondo
Mondo's reply20 Sept 2021, 08:39
Official
Good day,

We do apologize for the inconveniences caused.

Please note that you will receive a call within today.

Regards,
The Mondo Team
Mondo
Mondo's reply19 Oct 2021, 16:16
Official
Hi Xolani,
 
Trust you are well.
 
Please note that your MTN cancellation has been done.

Kindly note that refund will reflect into your account at the end of this week.
 
Your query has been resolved and will be closed.
 
For further enquiries, you may contact our Customer Care Team.
 
Regards,
 
The Mondo Team