1 reviews | Active since Aug 2010
Rather put your life at risk and go in store to MTN than deal with these people
I ordered an online upgrade to a iPhone 13 more than a month ago from MTN. I was approved shortly after. This company is the one that handles MTNs online orders. Every week I have phoned for an update and the story changes every time. I understand that there are stock shortages but the excuse went from you will get it in two weeks, to MTN has a manufacturers agreement with apple and you will get it in the first week of December, and now finally to I am waiting approval which I already received a month ago. Not only did they not communicate to me about the stock delays, but they are also terrible in the customer service department. I do not recommend. Rather put your life at risk and go into MTN to upgrade physically then deal with these people.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO160358
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO160358
Regards,
The Mondo Team
