1 reviews | Active since Oct 2016

12 Oct 2016, 15:08

Quick to activate but no availability to cancel

<p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;">In august 2015I was contacted by the Rewards Group,(MOndo Mobile) a registered Vodacom agent. i was offered a 2GB + 2GB of Data (sim ********** 448) with 3g modem i was informed that the data would be loaded onto my existing contract. I was informed that i would receive the package within 48 hours, which i did. I was given 5 days upon receiving to cancel the contract. I phoned the next day and proceeded to cancel the contract before it was activated. The agent said it was fine and the courier who had brought the package would collect it which they did. But my contract had been activated since 25 august 2015 for an amount of R109 each month for a sim and device which i returned and dont have. </span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;">I tried to cancel the contract as i was told that i have seven days.i called the vodacom cancellations line ********** and was told to contact \The Rewards Group"directly on ********** 00 or ********** 666 the landline number. But typical. It js rings and cuts out eventually. I want a credit to.my account for the amount of R109 each month from August 2015. To present and the contract to be cancelled</span></p>

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Replies (4)
Mondo
Mondo's reply13 Oct 2016, 08:13
Official

Good day Clinton,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

***

's update25 Oct 2016, 13:37
Reviewer Update

A big THANK YOU to Jonathan who assisted me immensely with the cancellation of the contract. He continuously followed up with my situation and kept me updated on the progress... I wish more people were as helpful as he has been....

's update15 Nov 2016, 13:28
Reviewer Update

I have just received my November statement... its still showing the contract is activated and is debiting my accountonce again. This is absolute BULL**** where they plain lie to you and say its been deactivated and next month its debiting off again....

i want to open case of *****

Mondo
Mondo's reply11 Jan 2023, 14:17
Official