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Goarimbo M

1 reviews | Active since Sept 2021

07 Sept 2021, 12:37

Query

I'm query for phone activation with mondo falling to activate the device, I'm trying to keep in touch with them via call no answering

0
Replies (6)
Mondo
Mondo's reply07 Sept 2021, 12:49
Official
  Hi Goarimbo ,
 
Thank you for taking the time to write to us about your Telkom activation.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO135126 .
 
Regards,
 
The Mondo Team 
GM
Goarimbo M's update07 Sept 2021, 13:31
Reviewer Update
Since I receive the same respond from 8H30 in the morning via online contact and whatsapp number. Whereas your cancelation policy is within 7 days
Mondo
Mondo's reply07 Sept 2021, 15:12
Official
Good day,

Please note that a request for an urgent activation was sent to the Telkom activations team by our online team.

Kindly note that cancellation period is within 7 days after you receive activation.

Regards,
The Mondo Team
GM
Goarimbo M's update08 Sept 2021, 11:15
Reviewer Update
Ii didn't receive a response from your consultant for activation even now case number RC***
Mondo
Mondo's reply08 Sept 2021, 11:19
Official
Good day,

Kindly note this issue has been escalated to the relevant department and we will update you once your activation has been finalized. We apologize for the inconvenience. 

Regards,
The Mondo Team 
Mondo
Mondo's reply10 Sept 2021, 13:09
Official
Hi Goarimbo,

Trust you are well.

Please note that your Telkom activation has been done.

Kindly remove your SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.

Your query has been resolved and will be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,
The Mondo Team