OS
Ofentse S
1 reviews | Active since Mar 2022
11 Mar 2022, 09:24
Quality assistance though
Ordered a phone I got what I ordered but they didn't stick to the deal we agreed on I'm not happy
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
11 Mar 2022, 09:29Hi Ofentse,
Trust you are well.
Thank you for taking the time to write to us about your MTN enquiry.
As discussed with our Customer Care Team, this morning, please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the level of service which you have received.
Case No: RCO196763
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN enquiry.
As discussed with our Customer Care Team, this morning, please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the level of service which you have received.
Case No: RCO196763
Regards,
The Mondo Team
Best regards,
Mondo's reply11 Mar 2022, 09:29
Official
Hi Ofentse,
Trust you are well.
Thank you for taking the time to write to us about your MTN enquiry.
As discussed with our Customer Care Team, this morning, please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the level of service which you have received.
Case No: RCO196763
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN enquiry.
As discussed with our Customer Care Team, this morning, please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the level of service which you have received.
Case No: RCO196763
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
04 Apr 2022, 10:27Hi Ofentse,
Trust you are well.
Please note that your dispute has been deemed invalid (not in your favor), as you were provided with the correct information.
Should you require the sale call recording, you may follow the below;
Please note that your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your dispute has been deemed invalid (not in your favor), as you were provided with the correct information.
Should you require the sale call recording, you may follow the below;
- Visit your nearest MTN Direct Store
- Whilst at the store, contact us on ***
- The store consultant will speak to our Customer Care Team and we will send the call recording to the store
Please note that your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Best regards,
Mondo's reply04 Apr 2022, 10:27
Official
Hi Ofentse,
Trust you are well.
Please note that your dispute has been deemed invalid (not in your favor), as you were provided with the correct information.
Should you require the sale call recording, you may follow the below;
Please note that your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your dispute has been deemed invalid (not in your favor), as you were provided with the correct information.
Should you require the sale call recording, you may follow the below;
- Visit your nearest MTN Direct Store
- Whilst at the store, contact us on ***
- The store consultant will speak to our Customer Care Team and we will send the call recording to the store
Please note that your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Best regards,