GF
Giovanni F
1 reviews | Active since Mar 2009
14 Sept 2021, 13:52
****py Service
I am really in the &%$# about the poor and pathetic service I have received so far.Mondo delivered my sim card in August and it is still not active.It supposed to take two working days to be active....Uhmm it is now over 2-3 weeks.Then they have the nerve to tell me that I must call MTN to activate or gave me some activation number???? Why must I do it? I knew it was going ot be a #$%^ experience taking out a cellphone contract :-( . The cherry on the cake is getting a bill for a product or service I havent used yet.To my surprise the amount that the sales agent gave when I took out the ocntact ,complete differs whats on my bill now? What gives........Please sort this out ASAP !!!!!
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
14 Sept 2021, 14:01 Hi Giovanni,
Thank you for taking the time to write to us about your MTN activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136688
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136688
Regards,
The Mondo Team
Mondo's reply14 Sept 2021, 14:01
Official
Hi Giovanni,
Thank you for taking the time to write to us about your MTN activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136688
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136688
Regards,
The Mondo Team
GF
Giovanni F's updateReviewer Update
16 Sept 2021, 14:29I am still waiting for feedback....whether it be via email or telephone.....Since you took forever to reply, I called MTN activations myself and activated it mysefl.To my surprise the contract is different as discussed when I took it out telephonically??????
GF
Giovanni F's update16 Sept 2021, 14:29
Reviewer Update
I am still waiting for feedback....whether it be via email or telephone.....Since you took forever to reply, I called MTN activations myself and activated it mysefl.To my surprise the contract is different as discussed when I took it out telephonically??????
Mondo's replyOfficial
16 Sept 2021, 15:43Good day,
Please note that you will receive a call within today.
Regards,
The Mondo Team
Please note that you will receive a call within today.
Regards,
The Mondo Team
Mondo's reply16 Sept 2021, 15:43
Official
Good day,
Please note that you will receive a call within today.
Regards,
The Mondo Team
Please note that you will receive a call within today.
Regards,
The Mondo Team
Mondo's replyOfficial
16 Sept 2021, 16:39Hi Giovanni,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's reply16 Sept 2021, 16:39
Official
Hi Giovanni,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's replyOfficial
17 Sept 2021, 15:09Hi Giovanni,
Trust you are well.
Thank you for the below email.
As discussed with Nicole, please note that we have logged an investigation for the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Have a great day further.
Regards,The Mondo Team
Trust you are well.
Thank you for the below email.
As discussed with Nicole, please note that we have logged an investigation for the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Have a great day further.
Regards,The Mondo Team
Mondo's reply17 Sept 2021, 15:09
Official
Hi Giovanni,
Trust you are well.
Thank you for the below email.
As discussed with Nicole, please note that we have logged an investigation for the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Have a great day further.
Regards,The Mondo Team
Trust you are well.
Thank you for the below email.
As discussed with Nicole, please note that we have logged an investigation for the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Have a great day further.
Regards,The Mondo Team
Mondo's replyOfficial
20 Sept 2021, 16:20Hi Giovanni,
Trust you are well.
As discussed with Nicole, please note that your query has been deemed invalid.
Should you require the sale call recording, you may follow the below.
Kindly note that we have sent your MTN contract agreement to you, via. email.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your query has been deemed invalid.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN owned store
- Contact our Customer Care Team
- We will upload the sale call to the store
Kindly note that we have sent your MTN contract agreement to you, via. email.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply20 Sept 2021, 16:20
Official
Hi Giovanni,
Trust you are well.
As discussed with Nicole, please note that your query has been deemed invalid.
Should you require the sale call recording, you may follow the below.
Kindly note that we have sent your MTN contract agreement to you, via. email.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your query has been deemed invalid.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN owned store
- Contact our Customer Care Team
- We will upload the sale call to the store
Kindly note that we have sent your MTN contract agreement to you, via. email.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team