WA
Wedaad A
1 reviews | Active since Jun 2021
28 Jun 2021, 11:01
public
I'm try for over a mnth to cancel my online contract with mondo. The fone delivered was the wrong one. You can call me on this number if you can help ***
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Replies (2)
Mondo's replyOfficial
28 Jun 2021, 11:15Hi Wedaad, We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125607 Regards, The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125607 Regards, The Mondo Team
Mondo's reply28 Jun 2021, 11:15
Official
Hi Wedaad, We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125607 Regards, The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125607 Regards, The Mondo Team
Mondo's replyOfficial
29 Jun 2021, 16:45Hi Wedaad, As discussed with our consultant, please note that we have escalated your cancellation query to the MTN Warehouse for the return reference number.
Once received we will submit the cancellation.
Our team will revert with feedback. Regards, The Mondo Team
Once received we will submit the cancellation.
Our team will revert with feedback. Regards, The Mondo Team
Mondo's reply29 Jun 2021, 16:45
Official
Hi Wedaad, As discussed with our consultant, please note that we have escalated your cancellation query to the MTN Warehouse for the return reference number.
Once received we will submit the cancellation.
Our team will revert with feedback. Regards, The Mondo Team
Once received we will submit the cancellation.
Our team will revert with feedback. Regards, The Mondo Team