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LD
Louisa D

1 reviews | Active since May 2021

14 Jul 2021, 07:45

Promises...Promises

Dear Mondo, consistency is key. It's not good business practice to do everything right the first time and then go from 10 to 0 within days. My query was handled with such grace on day 1 (by Zandile) and afterwards.....nothing....query is still not resolved and I am struggling to get any assistance. I've been overcharged for two months now!!!!!

0
Replies (5)
Mondo
Mondo's reply19 Jul 2021, 14:38
Official
Hi Louisa,

Trust you are well.

As discussed with Nicole, please note that we are currently looking into your query.

Feedback will be provided to you within today or tomorrow.

Regards,
The Mondo Team
Mondo
Mondo's reply19 Jul 2021, 15:07
Official
Hi Louisa,

Trust you are well.

Please note that an early upgrade was processed for you, where your subscription has been corrected to R169, therefore, as of July, you will only pay R169 per month.

Kindly note that a credit has been sent to our finance team to credit your bank account with the early upgrade amount and for the subscription difference which you have paid.

We will advise you once the credit is processed.

Regards,
The Mondo Team
LD
Louisa D's update27 Jul 2021, 08:18
Reviewer Update
Dear Mondo, I want to thank you for correcting my contract and prioritizing it.
Mondo
Mondo's reply27 Jul 2021, 08:26
Official
Hi Louisa,

Trust you are well.

You are welcome.

Regards,
The Mondo Team
Mondo
Mondo's reply27 Jul 2021, 10:33
Official
Hi Louisa,

Trust you are well.
 
As discussed with Nicole, we have found that you have received your credit.

Your query is resolved and will be closed.

Thank you for allowing us to look into your query.

Please call or email us if you have any further queries.

Regards, 
 
The Mondo Team