Promised liessss!
I was reassured about a removed and cancelled deal with MTN but much to my surprise, I'm still being debited. I don't know what to trust anymore.
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Replies (2)
Mondo's replyOfficial
16 Jul 2021, 08:11 Hi Tshenolo,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office.
Your Case Number is: RCO118728
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office.
Your Case Number is: RCO118728
Regards,
The Mondo Team
Best regards,
Mondo's reply16 Jul 2021, 08:11
Official
Hi Tshenolo,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office.
Your Case Number is: RCO118728
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office.
Your Case Number is: RCO118728
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
20 Jul 2021, 15:09Hi Tshenolo,
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Due to MTN billing you, kindly forward your MTN invoices and bank statement which reflects the charges to *** and we will escalate this to the MTN billing team to refund your account.
Kindly note that your bank statement must reflect your name, bank name, account type and account number.
We do apologize for the inconvenience caused.
Have a great day further.
Regards,The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Due to MTN billing you, kindly forward your MTN invoices and bank statement which reflects the charges to *** and we will escalate this to the MTN billing team to refund your account.
Kindly note that your bank statement must reflect your name, bank name, account type and account number.
We do apologize for the inconvenience caused.
Have a great day further.
Regards,The Mondo Team
Best regards,
Mondo's reply20 Jul 2021, 15:09
Official
Hi Tshenolo,
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Due to MTN billing you, kindly forward your MTN invoices and bank statement which reflects the charges to *** and we will escalate this to the MTN billing team to refund your account.
Kindly note that your bank statement must reflect your name, bank name, account type and account number.
We do apologize for the inconvenience caused.
Have a great day further.
Regards,The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Due to MTN billing you, kindly forward your MTN invoices and bank statement which reflects the charges to *** and we will escalate this to the MTN billing team to refund your account.
Kindly note that your bank statement must reflect your name, bank name, account type and account number.
We do apologize for the inconvenience caused.
Have a great day further.
Regards,The Mondo Team
Best regards,