EJ
Estee J

1 reviews | Active since Jul 2018

23 Jul 2018, 10:13

Products sold under false pretences

A router was sold to me under false pretences, I was told by the consultant that my cell phone account will never be more than R1200.00 per month if I accept the contract of this router. my first bill arrived and was R2800.00. I have been struggling with the people working at this company for three weeks now. The Reception Cledell is absolutely rude and has no respect for clients, and customers, she has a bad attitude, and is very rude.

the "manager" Sasha never returns your calls.

the Customer care line - never answers their phone, or responds to emails.

I have been told that the respective above mentioned router will be collected, contract cancelled and credit be done, I am still waiting, The next billing date is fast approaching, and nothing has been done. On top of that, I have never given permission to Vodacom and or Rewardsco to contact me. I never signed a marketing consent. for any marketing to be done.

I would like to know what legal action can I take? how do I get rid of this headache and bad service ?

I would like to make this public, as I am sure they catch a lot of innocent people with this issues.

0
Replies (1)
Mondo
Mondo's reply13 Mar 2019, 16:25
Official
Good Day Estee, Kindly note that we have attempted contacting you regarding the above however, we haven't been successful.  Please advise what the best possible time to contact you is.  Kind Regards,  Mondo Team