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Tony G

1 reviews | Active since Jan 2023

31 Jan 2023, 20:58

Pqthetuc company full of lies

This Agent promised my subscribtion was cancelled and that device was received. He promused i will get fully refunded for last 5 months when i never used a device. 2nd agent to lie to me. They owe me 5 months refund abd keep deducting each month. Pathectic service

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Replies (3)
Mondo
Mondo's reply31 Jan 2023, 21:35
Official
  Hi Tony ,
 
Thank you for taking the time to write to us about your MTN cancellation .
 
We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is:    RCO313807.
 
Regards,
 
The Mondo Team  
Mondo
Mondo's reply23 Feb 2023, 16:46
Official
Good Day,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

MTN Cancellation Reference: SR# ***

Your query has been resolved and will be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Should you require further assistance, please contact our Customer Service team. 

Have a lovely day further.
 
Regards,
 
The Mondo Team

Mondo
Mondo's reply24 Mar 2023, 14:48
Official
Good Day,

Trust you are well.

Please note that MTN has passed a new credit to your account.

Credit Reference Number: SR# ***

Adjustment Number - MC*** 

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Have a great day further.

Regards,

The Mondo Team