PORTING ISSUES WITH MONDO - MTN

I purchased 2 contracts with Mondo - MTN. I received these devices on the 28th of September 2018. Whilst setting up i came to realise i cannot port my numbers, these were the requirements when the sale was initiated. Mondo was then advised to fill in a port form in order for my old numbers to be ported. Today is the 4th of October it's been a week to just port my numbers and nothing has happened. I keep calling and it's a dead end. Why is it so difficult to port my numbers???? I'm so tired of waiting I'll end up disappointing my 7yr old daughter because of the incompetence of a call centre. Noxolo Mngadi @ rewards is the worst customer representative to deal with, I have to call her to continue to follow up on the status of this here port. I am so furious at MTN as well, they refuse to help because I made the sale via MONDO. What am I to do???????? Is this the service I'm going to get from MTN?