POPI act is not been taken seriously at mondo . My query still not resolved yet from last year

Rewardsco and MTN allowed ********** to upgrade into my profile without proper security check. I can guarantee POPi was not done. I have sent all the documents that was requested. Ever since last year December 2021 mtn has been telling me they busy with the investigation. Now MTN suspends services on my initial contract but my installment is been paid every month. They kept sending me sms advising me of amount outstanding. When i talk to an agent they become rude especial the agent i spoke with today just after 8am. I cannot wait to cancel my mtn contract. Their service is so bad..

Rewardsco supervisor Jodesh spoke to me yesterday the 4th May 2022 I have asked him to send mtn and email copy my email regarding this situation and he promised to that and he didnt .

Mondo employees are just not cruel and they don’t care about other people profile. They take time to escalate queries or they dont do it at all.

Jodesh is a supervisor but he also dont care of customers satisfaction. I have explain everything to him.