CN
Cecil N
1 reviews | Active since Mar 2021
31 Mar 2021, 11:39
POP
Service very poor, they didn't want to provide me with a POP after my new mobile cell was damaged
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
31 Mar 2021, 11:42Hi Cecil,
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO115305
Regards,
Mondo Team
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO115305
Regards,
Mondo Team
Best regards,
Mondo's reply31 Mar 2021, 11:42
Official
Hi Cecil,
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO115305
Regards,
Mondo Team
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO115305
Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
31 Mar 2021, 11:54Hi Cecil,
Thank you for taking the time to share your experience with us.
As discussed with Kim, we have forwarded your feedback to our team.
We have also arranged for a gesture of goodwill refund to be done for you.
You should receive this by 09-04-2021.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
Thank you for taking the time to share your experience with us.
As discussed with Kim, we have forwarded your feedback to our team.
We have also arranged for a gesture of goodwill refund to be done for you.
You should receive this by 09-04-2021.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
Best regards,
Mondo's reply31 Mar 2021, 11:54
Official
Hi Cecil,
Thank you for taking the time to share your experience with us.
As discussed with Kim, we have forwarded your feedback to our team.
We have also arranged for a gesture of goodwill refund to be done for you.
You should receive this by 09-04-2021.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
Thank you for taking the time to share your experience with us.
As discussed with Kim, we have forwarded your feedback to our team.
We have also arranged for a gesture of goodwill refund to be done for you.
You should receive this by 09-04-2021.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
Best regards,