JN
Johan N
1 reviews | Active since Nov 2021
11 Nov 2021, 09:44
Poor & Unfair service
I app**** for a MTN contract a Iphone 13. Been waiting for 9 days now and then i had to phone today only to find out that the system cancelled my application.
My vetting was approved my limit was fine and 3 consultants i spoke to comfirmed that and i was told stock is limited but soon as the phone arrive it will be sent to dsv. So my application was approved and i received an sms from MTN Confirming the order.
I was waiting for delivery and a system cancelled it which means the error is on Mondo's side and now i have to just accept it.
Then they said i should re apply?????why should i seeing that i was already approved i was waiting for delivery.
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Replies (2)JN
Johan N's updateReviewer Update
11 Nov 2021, 09:54I have already spoken to a consultant earlier today and she even confirmed that i was approved and that the consultants was tellingnthe truth she even confirmed that my limit was R600 pm and the contract was R470 pm. She confirmed the approval and even said it was the system who cancelled. I have been waiting for 9 days now for delivery to re apply now will take another 9 to 10 days. The fault was not mine. I am not just going accept this and move on i was treated unfairly
JN
Johan N's update11 Nov 2021, 09:54
Reviewer Update
I have already spoken to a consultant earlier today and she even confirmed that i was approved and that the consultants was tellingnthe truth she even confirmed that my limit was R600 pm and the contract was R470 pm. She confirmed the approval and even said it was the system who cancelled. I have been waiting for 9 days now for delivery to re apply now will take another 9 to 10 days. The fault was not mine. I am not just going accept this and move on i was treated unfairly
Mondo's replyOfficial
11 Nov 2021, 09:54Hi Johan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Regards,
The Mondo Team
Mondo's reply11 Nov 2021, 09:54
Official
Hi Johan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Regards,
The Mondo Team