Poor services/unfair business practice

His regarding the below complaint... No one came back to me... chantelle was supposed to look at the statement of the payment that was deducted.... i provided her with it and then I would've been refunded ..... Mondo I don't think I will continue my 2 sim card contracts with u.... your services is lower then poor.... you and Telekom.

Unfair Business Practise

I would like to know when I'll be receiving my device.. I've done a telephone application, I was informed that I was approved and as soon as the admin fee goes off then the courier will contact me for delivery.. the admin fee was deducted but i havent reveived the device yet, today I received a sms stating my application was unsuccessful.. how can u inform me that my application was approved and afterwards(after a few days) sent me a sms to tell me that my application was unsuccessful. That is unfair business practise and I need this complaint to be referred to the C.E.O of Mondo.... I don't need to speak to any manager or senior manager... I need the C.E.O of Mondo. Will wait to hear from the C.E.O of Mondo.

Official business reply

Good Afternoon Rosemary

Thank you for raising your query with us.

As per conversation, we await your statement to resolve your query.

Kind regards

Mondo team