MM
Merriam M
1 reviews | Active since Jul 2021
28 Jul 2021, 13:28
Poor service# *************
Guys be careful when purchasing something on online Mondo offered me a mobile contract online and promised me that if don't like what I have received they'll come and collect it to my surprise they took 1month to collect it and now it's 3month I don't have their device and Telkom is threatening to blacklist me.. When I call Mondo they says they are busy with my case what a poor service t have received.. Am unhappy with the way they are working 14 days its now 3 months
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
28 Jul 2021, 13:31Hi Merriam,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128821
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128821
Regards,
The Mondo Team
Mondo's reply28 Jul 2021, 13:31
Official
Hi Merriam,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128821
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128821
Regards,
The Mondo Team
Mondo's replyOfficial
18 Aug 2021, 12:58Hi Merriam,
Trust you are well.
As per your telephonic discussion with Nicole, please note that a request will be sent to Telkom for an urgent cancellation to be done.
We will keep you updated of the progress of cancellation.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that a request will be sent to Telkom for an urgent cancellation to be done.
We will keep you updated of the progress of cancellation.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply18 Aug 2021, 12:58
Official
Hi Merriam,
Trust you are well.
As per your telephonic discussion with Nicole, please note that a request will be sent to Telkom for an urgent cancellation to be done.
We will keep you updated of the progress of cancellation.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that a request will be sent to Telkom for an urgent cancellation to be done.
We will keep you updated of the progress of cancellation.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Aug 2021, 12:12Hi Merriam,
Trust you are well.
As discussed with Nicole, please note that your Telkom cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your Telkom cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply23 Aug 2021, 12:12
Official
Hi Merriam,
Trust you are well.
As discussed with Nicole, please note that your Telkom cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your Telkom cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team