Poor service - SIM not activated as promised

Dear Mondo Your service sucks. I took out a Telkom contract with you last month. Your agent called me, we did what was necessary and the SIM was delivered last Wednesday 28/06/23 at 9am. I was assured that the SIM would be activated in 24-48 hours from delivery. Despite calling and emailing and even filling out your silly little webform with “Moe” because it seems your email inbox is automated, I have not had my SIM activated. You have debited the administration fee already.

I have requested an escalation. I have requested a manager to call me. No progress.

My reference number is RCO416407, logged by your robot. I demand you activate my SIM card by close of business 07/07/23 or I will arrange a lawyers letter demanding this, further to that I am happy to proceed with litigation and will report you to the financial services board as well.

You have sold me a service and taken my money and then given me the middle finger and not connected said service. Well, I return said finger back to you. Your business practice is tantamount to *****. Would you like a ******** case opened? I can do that too. Activate. My. SIM. Now.

I expect a call from your management ASAP and the activation to be done. My contact number is linked to the query reference.

Regards, Your VERY ****ed off “client”.