Poor service received from Dotsure (Mondo)

Earlier this year, I took out a car extended warranty with Dotsure, only to later discover that they’re actually fronting for MONDO Financial. My car was towed to the dealership on the 20th of October due to gear selector issues, and up to now, I’m still waiting for any meaningful feedback regarding my claim for the mechanical repairs and towing costs.

It’s been an incredibly frustrating experience — they take forever to respond to emails, and just this afternoon, their phone lines were “down due to technical challenges.” Meanwhile, they have no problem deducting premiums directly from my Persal account every month. The lack of communication and accountability is deeply disappointing. I honestly expected far better service and transparency from a company that claims to care about its customers.