Poor Service or No Service At All

Went to Mtn Online to order a SIM and the function was outsourced to Mondo which we concluded everything and I sent documents. Turnaround time was 5 days, I heard nothing, I sent a reminder still nothing. I called I'm told MTN system is offline.

For a process which should be convenient especially at the time of Covid-19 compared to going to a store it has dragged longer than necessary without any communication.

I'm better off going to the store as I will have the product in the next 2 hours.