Poor Service on a 100% scale

I took cellphone contract Mondo for Telkom network on the 17th March 18 and it was delivered on the 6th April, still to date my aim is not activated, called the customer the lady told me that my aim card has been activated on a certain which she provided and advised that I call Telkom to find out why is the aim not registered on the network, I then called Telkom waited for 25mins before answering my call after a long wait I was told the number Mondo provided to me is not registered under my name. So with my patience and time being wasted I called Mondo explaining what Telkom just told me, the reply I got was that they will escalate the query to activation department and should wait another 48 hours like I have more time to spare. If I didn't have the phone with me I'll be cancelling this nonsense poor services!