SG
Senzeni G
1 reviews | Active since Jan 2023
23 Jan 2023, 12:26
POOR SERVICE MTN MONDO
Bad service ever I took a contract in November (was misleaed in order for me took that contract they advised something else and they gave me something else) hence I did cancel their Contract beginning of December 2022 but still today they are deducting my money, please don't take their contract they are ******** people, I tried calling but they are good in making empty promises
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
23 Jan 2023, 12:31Hi Senzeni ,
Thank you for taking the time to write to us about your MTN cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO335487.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO335487.
Regards,
The Mondo Team
Mondo's reply23 Jan 2023, 12:31
Official
Hi Senzeni ,
Thank you for taking the time to write to us about your MTN cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO335487.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO335487.
Regards,
The Mondo Team
SG
Senzeni G's updateReviewer Update
24 Jan 2023, 00:13Since December you always tell me one song! I wish I knew, yes it was too good to be true but I trusted you since I had contract with you be4!
SG
Senzeni G's update24 Jan 2023, 00:13
Reviewer Update
Since December you always tell me one song! I wish I knew, yes it was too good to be true but I trusted you since I had contract with you be4!
Mondo's replyOfficial
31 Jan 2023, 08:44Good Day Senzeni,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply31 Jan 2023, 08:44
Official
Good Day Senzeni,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
SG
Senzeni G's updateReviewer Update
02 Feb 2023, 05:23At last, Thank you, I didn't have hope that I can be assisted, I confirm with mtn they told me it was cancelled.
SG
Senzeni G's update02 Feb 2023, 05:23
Reviewer Update
At last, Thank you, I didn't have hope that I can be assisted, I confirm with mtn they told me it was cancelled.
Mondo's replyOfficial
12 Feb 2023, 11:32Hi Senzeni,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
Mondo's reply12 Feb 2023, 11:32
Official
Hi Senzeni,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
SG
Senzeni G's updateReviewer Update
15 Apr 2023, 19:33Till today Mtn is still deducting my money, I'm so angry! They promise to refund in January 2023 till to date I haven't receive a cent.
SG
Senzeni G's update15 Apr 2023, 19:33
Reviewer Update
Till today Mtn is still deducting my money, I'm so angry! They promise to refund in January 2023 till to date I haven't receive a cent.
Mondo's replyOfficial
17 Apr 2023, 10:56Hi Senzeni,
Trust you are well.
Thank you for reaching out to us.
Please note that MTN is charging you for your exisiting data contract. Should you require to dispute this further, you may contact MTN for further assistance.
The credit was passed in your MTN account in January 2023. The below reference numbers is related to this credit.
Credit Reference Number: SR# ***
Adjustment Number: MC***
MTN Customer Care: 083135
MTN Accounts Department: ***
Regards,
The Mondo Team
Trust you are well.
Thank you for reaching out to us.
Please note that MTN is charging you for your exisiting data contract. Should you require to dispute this further, you may contact MTN for further assistance.
The credit was passed in your MTN account in January 2023. The below reference numbers is related to this credit.
Credit Reference Number: SR# ***
Adjustment Number: MC***
MTN Customer Care: 083135
MTN Accounts Department: ***
Regards,
The Mondo Team
Mondo's reply17 Apr 2023, 10:56
Official
Hi Senzeni,
Trust you are well.
Thank you for reaching out to us.
Please note that MTN is charging you for your exisiting data contract. Should you require to dispute this further, you may contact MTN for further assistance.
The credit was passed in your MTN account in January 2023. The below reference numbers is related to this credit.
Credit Reference Number: SR# ***
Adjustment Number: MC***
MTN Customer Care: 083135
MTN Accounts Department: ***
Regards,
The Mondo Team
Trust you are well.
Thank you for reaching out to us.
Please note that MTN is charging you for your exisiting data contract. Should you require to dispute this further, you may contact MTN for further assistance.
The credit was passed in your MTN account in January 2023. The below reference numbers is related to this credit.
Credit Reference Number: SR# ***
Adjustment Number: MC***
MTN Customer Care: 083135
MTN Accounts Department: ***
Regards,
The Mondo Team