POOR SERVICE - MONDO MOBILE!!!

i placed an order with mondo mobile for telkom huawei p smart and router which was on promotion at the stage of me placing an order on the 28 November 2018. on the 4 December 2018 they deducted R99 on my acc saying its admin fee, i called them on the 13th of December 2018 asking if they can try to fasten up the order for me because im going on leave on the 21st of December 2018 till 07 January 2019 and travelling instead they gave me the courier number i called the courier and they said my id number doesn't appear on their system, i called mondo back asking them what's going on they said is in the warehouse , they never said anything about the phone being out of stock so today 19 December 2018 when i called them they said the phone is out of stock, but with telkom they offered me the same offer i didn't take it though cause i had already made an offer with mondo and they saying telkom is their supply so if telkom can offer me the same offer and deliver it in 3 days why cant they do the same. I have been doing the follow up alone they dont reply to my emails and facebook messages the service is very poor.

Can someone from mondo please get back to me with regards to this , it's appalling that as the comsumer I am the one having to do follow ups on a service a they are supposedly going to provide or I will be cancelling should I not get feedback by COB tomorrow in which case I would like the money debitted from me to be refunded!