PG
Pragasan G
1 reviews | Active since Mar 2015
14 Oct 2021, 08:35
Poor service Mondo
I ordered an upgrade on my MTN contract via my MTN APP on 16 September 2021. I a still waiting for my device. I got called by Mondo (who MTN outsourced for contract upgrades) a few weeks ago saying that they had no stock. I am still waiting for my device. I called Mondo & MTN today. I got told its best to go into a MTN Store and do the application there and I must cancel my online order.
What is the point of having an online APP and system if it does not work... Poor service from MTN and Mondo
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
14 Oct 2021, 08:40Hi Pragasan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
As per our records, there is currently no stock of the device.
Kindly note that once stock is replenished and the order is dispatched, the courier company will be in contact with you in order to set an appointment for delivery.
Your Case Number is: RCO143362
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
As per our records, there is currently no stock of the device.
Kindly note that once stock is replenished and the order is dispatched, the courier company will be in contact with you in order to set an appointment for delivery.
Your Case Number is: RCO143362
Regards,
The Mondo Team
Mondo's reply14 Oct 2021, 08:40
Official
Hi Pragasan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
As per our records, there is currently no stock of the device.
Kindly note that once stock is replenished and the order is dispatched, the courier company will be in contact with you in order to set an appointment for delivery.
Your Case Number is: RCO143362
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
As per our records, there is currently no stock of the device.
Kindly note that once stock is replenished and the order is dispatched, the courier company will be in contact with you in order to set an appointment for delivery.
Your Case Number is: RCO143362
Regards,
The Mondo Team
Mondo's replyOfficial
31 Jan 2022, 08:20Hi Pragasan,
Trust you are well.
Please note that as per the MTN system, your MTN application which was done by Mondo has been cancelled and a new application was processed by MTN.
Your query will now be closed.
We do apologize for the delayed response.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that as per the MTN system, your MTN application which was done by Mondo has been cancelled and a new application was processed by MTN.
Your query will now be closed.
We do apologize for the delayed response.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply31 Jan 2022, 08:20
Official
Hi Pragasan,
Trust you are well.
Please note that as per the MTN system, your MTN application which was done by Mondo has been cancelled and a new application was processed by MTN.
Your query will now be closed.
We do apologize for the delayed response.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that as per the MTN system, your MTN application which was done by Mondo has been cancelled and a new application was processed by MTN.
Your query will now be closed.
We do apologize for the delayed response.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team