Poor Service - Long turnaround on queries

As per the previous issues, no answers were given, no accountability was acknowledged for mistakes mad, and no concrete reason provided on why the package was never placed with the order, and when it finally was placed, it was on the wrong plan, (but at the agreed price though) so i am expected to pay R399 fir a package that MTN advertises for R149, and according to Mondo MTN has not sorted this out yet the deal has been live on their website for more than a month,

Come On Mondo take accountability and have the convictions of your beliefs to admit a mistake and rectify it with as little disruption to your clients as possible

Oh and trying to get hold of a person other than a call center agent is dam nearly impossible, and when you finally do get hold of 1 most of the queries is answered with " I don't know how that happened", I cannot say who did this, i can say we have not contacted you again

My Advise - Go to the store directly, that was what i was told to do, and in retrospect it would probably been a better proposition, despite the selling line of doing deals online, and limit social interaction