AJ
Anthony J
1 reviews | Active since Sept 2021
12 Jul 2023, 10:14
Poor service from the Sale Department!!! Sorry can't say poor service if there isn't any!!!!
This is not at Mondo as a Whole! But aimed at the Poor service from their Sales Department. I have been waiting for a week and a half for someone from the sales department to contact me so i can finish my upgrade. The call Center has done everything to get the Sale Department to contact me. I have even gone to their Customer care, They have tried.
The Sales department is useless and the Manger of this section needs to Wake up!!!
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
12 Jul 2023, 10:58Hi Anthony,
Thank you for taking the time to write to us about your upgrade request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you .
Your Case Number is:RCO419015.
Thank you for taking the time to write to us about your upgrade request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you .
Your Case Number is:RCO419015.
Regards,
The Mondo Team
Mondo's reply12 Jul 2023, 10:58
Official
Hi Anthony,
Thank you for taking the time to write to us about your upgrade request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you .
Your Case Number is:RCO419015.
Thank you for taking the time to write to us about your upgrade request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you .
Your Case Number is:RCO419015.
Regards,
The Mondo Team
AJ
Anthony J's updateReviewer Update
14 Jul 2023, 08:14Good day.
I am still waiting for the Sales department to contact me! This is now going on for 12 days with out any contact!
I am still waiting for the Sales department to contact me! This is now going on for 12 days with out any contact!
AJ
Anthony J's update14 Jul 2023, 08:14
Reviewer Update
Good day.
I am still waiting for the Sales department to contact me! This is now going on for 12 days with out any contact!
I am still waiting for the Sales department to contact me! This is now going on for 12 days with out any contact!
AJ
Anthony J's updateReviewer Update
31 Jul 2023, 10:27I am still waiting to hear about my upgrade. Still heard nothing from Mondo!!
AJ
Anthony J's update31 Jul 2023, 10:27
Reviewer Update
I am still waiting to hear about my upgrade. Still heard nothing from Mondo!!