MN
Mbali N
1 reviews | Active since Jun 2022
06 Jun 2022, 10:24
Poor Service from the Company
I did a review last week based on the Consultants and their manner, and I still maintain that they are friendly and helpful. However the Company itself failed to deliver their promise to me, it's been 2 weeks having been promised cell phone delivery that never materialised. Secondly I have also discovered that the price plan is not the one that we had both agreed on telephonically, this I discovered when I was canceling the deal on my bank account.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
06 Jun 2022, 10:49Hi Mbali,
Thank you for taking the time to write to us about your Telkom delivery query.
We do apologize for the level of service which you have received thus far. This will be raised with the relevant department.
As per your telephonic discussion with our inbound team, kindly note that in order to cancel this deal, you may reject the order upon delivery and the order will be returned.
A request has also been escalated to the relevant department to cancel the delivery.
Case Number: RCO235507
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery query.
We do apologize for the level of service which you have received thus far. This will be raised with the relevant department.
As per your telephonic discussion with our inbound team, kindly note that in order to cancel this deal, you may reject the order upon delivery and the order will be returned.
A request has also been escalated to the relevant department to cancel the delivery.
Case Number: RCO235507
Regards,
The Mondo Team
Mondo's reply06 Jun 2022, 10:49
Official
Hi Mbali,
Thank you for taking the time to write to us about your Telkom delivery query.
We do apologize for the level of service which you have received thus far. This will be raised with the relevant department.
As per your telephonic discussion with our inbound team, kindly note that in order to cancel this deal, you may reject the order upon delivery and the order will be returned.
A request has also been escalated to the relevant department to cancel the delivery.
Case Number: RCO235507
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery query.
We do apologize for the level of service which you have received thus far. This will be raised with the relevant department.
As per your telephonic discussion with our inbound team, kindly note that in order to cancel this deal, you may reject the order upon delivery and the order will be returned.
A request has also been escalated to the relevant department to cancel the delivery.
Case Number: RCO235507
Regards,
The Mondo Team
Mondo's replyOfficial
07 Jun 2022, 09:30Hi Mbali,
Please note that your order has been returned and canceled.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Please note that your order has been returned and canceled.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply07 Jun 2022, 09:30
Official
Hi Mbali,
Please note that your order has been returned and canceled.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Please note that your order has been returned and canceled.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team