Poor service from Mondo

I app**** for a contract via their website on the 22nd of September. I was told I would be contacted within 24 to 48 business hours so I waited. I followed up on the 26th of September and the agent said they should have called me they will mark the Inquiry as urgent. the 27th I phoned again as I received no call and the agent told me I am approved I just need to finalize everything with a call center agent. on the 29th I called in again as I still had no feedback to be told no I am not approved I am pre approved and the sales agent will go through the vetting process with me but by this time I have ben the one phoning them every time. Today is the 3rd of October with still no call from a sales agent. this is poor service at its best.