LF
LILLIAN F
1 reviews | Active since Apr 2023
27 Apr 2023, 06:30
Poor service from MONDO
I had a Sim only contract with Mondo which I canceled within less than a month of signing the contract, reason for the cancelation was because of poor customer service and wrong information provided by the call centre agent. Mondo then refund me my activation fee because after investigation they found that indeed the call centre agent give me wrong information. All of a sudden on the 25th of this month they deduct money from my bank account, yet I have no contract / business with them. This is so wrong of MONDO to be deducting money from someone who is not a client of theirs and who received no services from them. I want MONDO to refund me and explain why they took money from my bank account.
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Replies (3)0
Replies (3)
Mondo's replyOfficial
28 Apr 2023, 08:11Hi Lillian,
Thank you for taking the time to write to us about your Telkom cancellation query.
As per our records, the contract that was activated by Mondo has been cancelled.
You may contact Telkom on 081180 for any queries related to your bill and account, as we have limited access to the Telkom systems.
Case Number: RCO322413
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom cancellation query.
As per our records, the contract that was activated by Mondo has been cancelled.
You may contact Telkom on 081180 for any queries related to your bill and account, as we have limited access to the Telkom systems.
Case Number: RCO322413
Regards,
The Mondo Team
Mondo's reply28 Apr 2023, 08:11
Official
Hi Lillian,
Thank you for taking the time to write to us about your Telkom cancellation query.
As per our records, the contract that was activated by Mondo has been cancelled.
You may contact Telkom on 081180 for any queries related to your bill and account, as we have limited access to the Telkom systems.
Case Number: RCO322413
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom cancellation query.
As per our records, the contract that was activated by Mondo has been cancelled.
You may contact Telkom on 081180 for any queries related to your bill and account, as we have limited access to the Telkom systems.
Case Number: RCO322413
Regards,
The Mondo Team
LF
LILLIAN F's updateReviewer Update
08 May 2023, 17:27Yes, my contract with you is canceled because of poor service receiced from Mondo. My query now is WHY DID MONDO DEDUCT MONEY FROM MY BANK ACCOUNT ON 24/4/2023???.
I've called your call centre a couple of times already, one of the agents asked me to email my bank statement as proof of the money that was deducted. I did email my bank statement to *** on 3/5/2023.
No feedback on that email.
When I called again today the call centre agent told me that the manager by the name of Aston Pillay would call me back before close of business today but no call and no feedback from Mondo.
I've called your call centre a couple of times already, one of the agents asked me to email my bank statement as proof of the money that was deducted. I did email my bank statement to *** on 3/5/2023.
No feedback on that email.
When I called again today the call centre agent told me that the manager by the name of Aston Pillay would call me back before close of business today but no call and no feedback from Mondo.
LF
LILLIAN F's update08 May 2023, 17:27
Reviewer Update
Yes, my contract with you is canceled because of poor service receiced from Mondo. My query now is WHY DID MONDO DEDUCT MONEY FROM MY BANK ACCOUNT ON 24/4/2023???.
I've called your call centre a couple of times already, one of the agents asked me to email my bank statement as proof of the money that was deducted. I did email my bank statement to *** on 3/5/2023.
No feedback on that email.
When I called again today the call centre agent told me that the manager by the name of Aston Pillay would call me back before close of business today but no call and no feedback from Mondo.
I've called your call centre a couple of times already, one of the agents asked me to email my bank statement as proof of the money that was deducted. I did email my bank statement to *** on 3/5/2023.
No feedback on that email.
When I called again today the call centre agent told me that the manager by the name of Aston Pillay would call me back before close of business today but no call and no feedback from Mondo.
Mondo's replyOfficial
30 May 2023, 14:04Hi Lillian,
Trust you are well.
You may contact Telkom on 081180 for any queries related to your bill and account, as we have limited access to the Telkom systems.
Regards,
The Mondo Team
Trust you are well.
You may contact Telkom on 081180 for any queries related to your bill and account, as we have limited access to the Telkom systems.
Regards,
The Mondo Team
Mondo's reply30 May 2023, 14:04
Official
Hi Lillian,
Trust you are well.
You may contact Telkom on 081180 for any queries related to your bill and account, as we have limited access to the Telkom systems.
Regards,
The Mondo Team
Trust you are well.
You may contact Telkom on 081180 for any queries related to your bill and account, as we have limited access to the Telkom systems.
Regards,
The Mondo Team