NP
Nuvall P
1 reviews | Active since May 2012
02 Dec 2021, 16:04
Poor Service from Mondo
Mondo reached out to me to do an upgrade on behalf of MTN on the 24 November. I was advised that the MTN Sky package I was on was changing prices and they could not guarantee the monthly rate.
I proceeded to upgrade only to be called by MTN on Friday the 26th November (Black Friday) to be offered the same contract at the price I was originally paying (R499 vs R700+).
On Monday the 29th November I contacted Mondo to do the cancellation - call took forever to complete.
4 days later and I am trying to get feedback - and no one at the Mondo customer care unit can assist.
Quick to get you into a contract - but placing barriers to exit when a client is within the cooling off period.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
02 Dec 2021, 16:56Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157889
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157889
Regards,
The Mondo Team
Mondo's reply02 Dec 2021, 16:56
Official
Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157889
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157889
Regards,
The Mondo Team
NP
Nuvall P's updateReviewer Update
03 Dec 2021, 13:22Still waiting Mondo…
NP
Nuvall P's update03 Dec 2021, 13:22
Reviewer Update
Still waiting Mondo…
Mondo's replyOfficial
03 Dec 2021, 14:51Hi Nuvall,
Trust you are well.
Please note that your MTN cancellation is in progress.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is in progress.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply03 Dec 2021, 14:51
Official
Hi Nuvall,
Trust you are well.
Please note that your MTN cancellation is in progress.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is in progress.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Sept 2022, 09:58Hi Nuvall,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply07 Sept 2022, 09:58
Official
Hi Nuvall,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
NP
Nuvall P's updateReviewer Update
07 Sept 2022, 11:37Mondo -
You cancel my contract more than 9 months later without any communication nor forewarning.
How to you operate? Is this your SLA?
You do know that apologising for a 9 month delay in feedback does not achieve anything. Furthermore, it was never my intention to cancel the contract.
You cancel my contract more than 9 months later without any communication nor forewarning.
How to you operate? Is this your SLA?
You do know that apologising for a 9 month delay in feedback does not achieve anything. Furthermore, it was never my intention to cancel the contract.
NP
Nuvall P's update07 Sept 2022, 11:37
Reviewer Update
Mondo -
You cancel my contract more than 9 months later without any communication nor forewarning.
How to you operate? Is this your SLA?
You do know that apologising for a 9 month delay in feedback does not achieve anything. Furthermore, it was never my intention to cancel the contract.
You cancel my contract more than 9 months later without any communication nor forewarning.
How to you operate? Is this your SLA?
You do know that apologising for a 9 month delay in feedback does not achieve anything. Furthermore, it was never my intention to cancel the contract.
Mondo's replyOfficial
17 Nov 2022, 16:26Hi Nuvall,
Your concern has been acknowledged. The above will be raised and addressed with the relevant department.
Regards,
The Mondo Team
Your concern has been acknowledged. The above will be raised and addressed with the relevant department.
Regards,
The Mondo Team
Mondo's reply17 Nov 2022, 16:26
Official
Hi Nuvall,
Your concern has been acknowledged. The above will be raised and addressed with the relevant department.
Regards,
The Mondo Team
Your concern has been acknowledged. The above will be raised and addressed with the relevant department.
Regards,
The Mondo Team