Poor service from Customer Care as well as sales team

i must say i don't think the mondo team knows each other or the data capturing system is probably still blackboard and chalk

further to this the response time to all of their customer care platforms is utterly useless (5 working days to reply to a complaint logged on the website), only to receive a mail to say Mondo anticipates that due to the time lapse the issue has been resolved???? Senior team leaders or floor managers i think lives in little glass houses as the call agents flatly refuses you to make contact with them, i lodged a formal investigation into a querry and was told it would take 3 -5 working days to receive feedback???? I mean really 3 - 5 working days ro find a recorded voice call (of an agreed contrct) how difficult can that be, we are on day 4 now and still no response but to be honest, not really holding my breath either that they will contact me, I want answers in why things went wrong but just gets the typical "we apologies fir the inconvenience caused" I sometimes wonder where these people thinks their salaries comes from........ yeah that's right!!!!! an unhappy customer like me 1 unhappy customet talks to 10 potential customers, so Mondo do the maths.... perhaps justt respond to the customers request, professional, ethical and keep to your promises.

final thing to say is that after 14 days since i agreed to a recorded contract with MTN, I am still waiting for my device, Service delivery the south african way