AC
A C
1 reviews | Active since May 2021
05 May 2021, 23:18
Poor service
I took out an MTN contract with Mondo a few weeks ago and it was successfully approved. The problem I am having is that I'm still waiting for the phone to be delivered. There is no communication from their delivery partners regarding the delivery of the device and I do no have a reference number or a tracking number to trace my delivery. Poor service indeed
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
06 May 2021, 08:32Hi A C,
Thank you for taking the time to write to us. We pride ourselves in ensuring our customers are taken care off. We sincerely apologize for the inconvenience caused with regards to the delivery.
One of our customer service consultants will be in contact with you to assist with your query.
Your refence number is: RCO118550
Regards,
The Mondo Team
Mondo's reply06 May 2021, 08:32
Official
Hi A C,
Thank you for taking the time to write to us. We pride ourselves in ensuring our customers are taken care off. We sincerely apologize for the inconvenience caused with regards to the delivery.
One of our customer service consultants will be in contact with you to assist with your query.
Your refence number is: RCO118550
Regards,
The Mondo Team
Mondo's replyOfficial
07 May 2021, 12:50Hi A C,
As discussed with our consultant, we have sent your details to DSV for the delivery to be prioritized.
Our team will keep you updated on the progress of this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply07 May 2021, 12:50
Official
Hi A C,
As discussed with our consultant, we have sent your details to DSV for the delivery to be prioritized.
Our team will keep you updated on the progress of this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
14 May 2021, 13:24Hi A C,
The courier company has confirmed that you have received your package yesterday.
Your query is now resolved and will be closed.
Please call or email our team should you have any further queries.
Your query is now resolved and will be closed.
Please call or email our team should you have any further queries.
Regards,
The Mondo Team
Mondo's reply14 May 2021, 13:24
Official
Hi A C,
The courier company has confirmed that you have received your package yesterday.
Your query is now resolved and will be closed.
Please call or email our team should you have any further queries.
Your query is now resolved and will be closed.
Please call or email our team should you have any further queries.
Regards,
The Mondo Team