RC
Rochelle C

1 reviews | Active since Oct 2018

12 Oct 2018, 15:00

POOR SERVICE - FAILURE TO PORT A NUMBER - 14 DAYS WAITING

Due to the failure of porting my number i am insisting on Mondo / MTN to come and collect their devices. I no longer want to be part of such atrocious service, it's pathetic. I have been waiting since the 28th of September for my Telkom number to be ported to MTN - Still today no answer no follow up nothing. Do not ask me to be patient anymore, just like you delivered these phones to my address come and collect them. I am no longer responsible for these devices also i am not liable for any fees either. My details 77120****4083, Rochelle Carolus

0
Replies (4)
Mondo
Mondo's reply12 Oct 2018, 16:11
Official

Good Day Rochelle,

Thank you for raising your query with us.

Kindly note that we are attending to your query with the utmost urgency.

Regards,

Mondo Team

Mondo
Mondo's reply17 Oct 2018, 17:37
Official

Good Day Rochelle,

As per your conversation with Kimona, your port query has been successful and your query is now resolved.

Should you have any further queries please call us on ***.

Kind Regards,

Mondo Team

RC
Rochelle C's update18 Oct 2018, 11:50
Reviewer Update
Thank you Mondo for your assistance with follow up calls and reassuring me that you are doing everything you can to finalise the port. I appreciate the incentive of 2 instalments towards my MTN Contract. Thank you once again Kimona for your professionalism in this instance. Kind regards Rochelle
Mondo
Mondo's reply12 Jan 2023, 11:33
Official