Poor Service Experience

Mondo is an intermediary for all our common network & device providers and my advise to other consumers is, know that you will be better off doing ur application in store with your preferred network providers instead. Mondo is so quick to complete the application & for the sale only) & trust me the sales team rushes through the application process so quickly that you can barely make out what they saying. However, when u cancel within ur cooling off period & to get ur money back, suddenly there's so many processes to follow which was never explained in the sales call. I canceled a device the day I received it & upon calling them, they gave me such a runaround & now 4 weeks later I'm still waiting on my refund. Everytime I must call to follow up & then they pretend to treat the matter with urgency but it's a bunch of lies. My next step is to contact the CPA. So, think twice people when accepting a telephonic sales call for any device from Mondo coz their after sales service needs serious servicing. Hogwash I say!