AR
Avisha R
1 reviews | Active since Nov 2022
05 Jan 2023, 23:01
POOR SERVICE!!!
I have been calling mondo since 3 weeks ago after them incorrectly debiting my account after my MTN contract was cancelled! I was given the incorrect device and also the deal was not what i had purchased. I gave the device back within the cancellation time but was still debited. I was told 3 weeks ago the money would be in my account within 3 to 5 working days. 3 Weeks have now gone by. I have emailed and made countless calls to mondo regarding my refund. I am appalled with the terrible service. I was told my query would be escalated to a manager and the consultant said she would get back to me personally, still no news. I have even asked to speak to a manager or supervisor and was told they would call me back which they didn't do.Still given a bill for January, i called and complained about this as how can i be charged for a device i have returned and do not have?! I am using my own airtime calling for an error on Mondo/MTN side. MTN do not reply to emails, neither does Mondo and it is unacceptable to make a consumer run around back and forth for an error on MTN / Mondo side. i will be contacting consumer protection as this is unacceptable.
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
06 Jan 2023, 08:16Good day Avisha,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO326370
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO326370
Regards,
The Mondo Team
Mondo's reply06 Jan 2023, 08:16
Official
Good day Avisha,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO326370
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO326370
Regards,
The Mondo Team
AR
Avisha R's updateReviewer Update
09 Jan 2023, 08:16I am still awaiting feedback for the above query. I keep getting told my query is now being handled by the Mondo Hello Peter team but I have also contacted you guys directly and still have not received feedback nor my refund for the money incorrectly taken off my account. I was debited R756 for a device I do not have. Countless calls , emails and still no feedback or refund.
AR
Avisha R's update09 Jan 2023, 08:16
Reviewer Update
I am still awaiting feedback for the above query. I keep getting told my query is now being handled by the Mondo Hello Peter team but I have also contacted you guys directly and still have not received feedback nor my refund for the money incorrectly taken off my account. I was debited R756 for a device I do not have. Countless calls , emails and still no feedback or refund.
Mondo's replyOfficial
09 Jan 2023, 16:37Hi Avisha,
Trust you are well.
Please note that an urgent credit request has been sent to MTN and we are currently awaiting feedback.
We will provide you with an update once feedback is received.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent credit request has been sent to MTN and we are currently awaiting feedback.
We will provide you with an update once feedback is received.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply09 Jan 2023, 16:37
Official
Hi Avisha,
Trust you are well.
Please note that an urgent credit request has been sent to MTN and we are currently awaiting feedback.
We will provide you with an update once feedback is received.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent credit request has been sent to MTN and we are currently awaiting feedback.
We will provide you with an update once feedback is received.
We do apologize for the delay.
Regards,
The Mondo Team
AR
Avisha R's updateReviewer Update
10 Jan 2023, 23:51I have received yet another bill now for 22k!!!! This is absolutely ridiculous and absurd! Kindly fix this matter urgently!
AR
Avisha R's update10 Jan 2023, 23:51
Reviewer Update
I have received yet another bill now for 22k!!!! This is absolutely ridiculous and absurd! Kindly fix this matter urgently!
Mondo's replyOfficial
11 Jan 2023, 08:43Hi Avisha,
We have sent this to the MTN management team to prioritize the credit.
Regards,
The Mondo Team
We have sent this to the MTN management team to prioritize the credit.
Regards,
The Mondo Team
Mondo's reply11 Jan 2023, 08:43
Official
Hi Avisha,
We have sent this to the MTN management team to prioritize the credit.
Regards,
The Mondo Team
We have sent this to the MTN management team to prioritize the credit.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Jan 2023, 14:20Good Day Avisha,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply14 Jan 2023, 14:20
Official
Good Day Avisha,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
AR
Avisha R's updateReviewer Update
16 Jan 2023, 09:46Good Day,
I have called MTN as advised.
MTN have advised that Mondo was supposed to sort out this issue out and I was not supposed to contact them. The amount of R756 has still not been refunded to me. Not sure how this query is closed with no refund given to me ?
I have called MTN as advised.
MTN have advised that Mondo was supposed to sort out this issue out and I was not supposed to contact them. The amount of R756 has still not been refunded to me. Not sure how this query is closed with no refund given to me ?
AR
Avisha R's update16 Jan 2023, 09:46
Reviewer Update
Good Day,
I have called MTN as advised.
MTN have advised that Mondo was supposed to sort out this issue out and I was not supposed to contact them. The amount of R756 has still not been refunded to me. Not sure how this query is closed with no refund given to me ?
I have called MTN as advised.
MTN have advised that Mondo was supposed to sort out this issue out and I was not supposed to contact them. The amount of R756 has still not been refunded to me. Not sure how this query is closed with no refund given to me ?
AR
Avisha R's updateReviewer Update
18 Jan 2023, 06:27Good Day,
Please advise urgently on the matter above. This is going into the new year with the same issue as last year. The query was closed without it being it resolved?
R756 was incorrectly taken from my account and I am still being pushed from MTN to Mondo, still spending fortunes on calls, not to mention emails with no feedback on my refund.
Please advise urgently on the matter above. This is going into the new year with the same issue as last year. The query was closed without it being it resolved?
R756 was incorrectly taken from my account and I am still being pushed from MTN to Mondo, still spending fortunes on calls, not to mention emails with no feedback on my refund.
AR
Avisha R's update18 Jan 2023, 06:27
Reviewer Update
Good Day,
Please advise urgently on the matter above. This is going into the new year with the same issue as last year. The query was closed without it being it resolved?
R756 was incorrectly taken from my account and I am still being pushed from MTN to Mondo, still spending fortunes on calls, not to mention emails with no feedback on my refund.
Please advise urgently on the matter above. This is going into the new year with the same issue as last year. The query was closed without it being it resolved?
R756 was incorrectly taken from my account and I am still being pushed from MTN to Mondo, still spending fortunes on calls, not to mention emails with no feedback on my refund.
Mondo's replyOfficial
27 Jan 2023, 13:08 Hi Avisha,
Trust you are well.
Please note that MTN did pass a credit for the cancellation fee.
A new credit request has been sent to MTN stipulating that the line was cancelled and we require a credit on the account.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN did pass a credit for the cancellation fee.
A new credit request has been sent to MTN stipulating that the line was cancelled and we require a credit on the account.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Mondo's reply27 Jan 2023, 13:08
Official
Hi Avisha,
Trust you are well.
Please note that MTN did pass a credit for the cancellation fee.
A new credit request has been sent to MTN stipulating that the line was cancelled and we require a credit on the account.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN did pass a credit for the cancellation fee.
A new credit request has been sent to MTN stipulating that the line was cancelled and we require a credit on the account.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Mondo's replyOfficial
30 Jan 2023, 09:17Hi Avisha,
Trust you are well.
Please note that your account was removed from collections and MTN passed a new credit.
Credit Reference Number: SR# ***
Adjustment Number: MC***
Regards,
The Mondo Team
Trust you are well.
Please note that your account was removed from collections and MTN passed a new credit.
Credit Reference Number: SR# ***
Adjustment Number: MC***
Regards,
The Mondo Team
Mondo's reply30 Jan 2023, 09:17
Official
Hi Avisha,
Trust you are well.
Please note that your account was removed from collections and MTN passed a new credit.
Credit Reference Number: SR# ***
Adjustment Number: MC***
Regards,
The Mondo Team
Trust you are well.
Please note that your account was removed from collections and MTN passed a new credit.
Credit Reference Number: SR# ***
Adjustment Number: MC***
Regards,
The Mondo Team