Poor service Direct debit and order requested without authorization.

I have received a lot of email regarding an order for an account as well as approval of a Debicheck from MTN. I have not set up any type of agreement and would like any details of myself to be looked into. Mondo is the only company I have made an inquiry with. I would like to make a formal complaint regarding this. I made it clear to the advisor that I would not want to speak to her after receiving my back details she persisted that I purchased a phone that I did not want and with a attitude stated that I asked for a phone now she's given me one and now I expect a call back, I would never agree to something that I do not have full Idea what the phone was bare in mind this was between 7 or 8am just before I have to leave for work. I was pretty irritated and did us uncalled for language which I apologies but the way I was spoken to was not appreciated and being somewhat precious in a contract I won't allow.

This morning I came to find that a number of attempts have been set up for me to obtain this contract and I'm not happy. I would have loved to speak to a member of your staff that was willing to allow me some time to make a decision instead of just making a sale. I would like to know what will happen with this order for an account that I did not agree to. I was basically refused any type of complaint or escalation