FS
Francesca S
1 reviews | Active since Nov 2019
11 Feb 2023, 23:49
Poor service delivery
I have app**** for an MTN contract online which was pre-approved but haven’t received any communication from the Sales team. I have instead been contacting them to follow up on the application which has proved to be futile.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
12 Feb 2023, 15:28Hi Francesca ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO347040
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO347040
Regards,
The Mondo Team
Mondo's reply12 Feb 2023, 15:28
Official
Hi Francesca ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO347040
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO347040
Regards,
The Mondo Team
Mondo's replyOfficial
13 Feb 2023, 10:13Hi Francesca,
Trust you are well.
Please note that your recent online application for MTN was unsuccessful.
You may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent online application for MTN was unsuccessful.
You may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply13 Feb 2023, 10:13
Official
Hi Francesca,
Trust you are well.
Please note that your recent online application for MTN was unsuccessful.
You may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent online application for MTN was unsuccessful.
You may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team