OT
Odwa T
1 reviews | Active since Nov 2017
08 Jan 2021, 11:16
Poor service delivery
Below is my experience with Mondo ---------------------------------------------- Hi
I trust that you are well. I have got a contract deal from Mondo for Samsung A01 and on the 17th of December, the phono together with the sim card was delivered. I then decided to notify Mondo on the 18 Friday. To this day the sim card is not activated.
I called 5 times in these 3 weeks and every time I called the help desk no one could tell me when is this sim card going to be activated. What kind of service is this then?
I needed to speak to a manager or someone in charge and the lady said line managers are on leave. What about customer service, why should it be impacted by this. I am really not happy with Mondo services at this stage at all.
Can we get someone to contact me ASAP about this?
Regards Odwa
Helpful (0)
Replies (11)0
Replies (11)
Mondo's replyOfficial
08 Jan 2021, 11:42Hi Odwa,
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Mondo's reply08 Jan 2021, 11:42
Official
Hi Odwa,
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Mondo's replyOfficial
08 Jan 2021, 12:36Good Day Odwa,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please respond to our mail to advise what the best possible time to contact you is.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please respond to our mail to advise what the best possible time to contact you is.
Kind Regards,
Mondo Team
Mondo's reply08 Jan 2021, 12:36
Official
Good Day Odwa,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please respond to our mail to advise what the best possible time to contact you is.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please respond to our mail to advise what the best possible time to contact you is.
Kind Regards,
Mondo Team
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Odwa T's updateReviewer Update
08 Jan 2021, 12:41Hi Mondo
What number did you use to contact me? My number is ***,*** or *** and I have been asking people to test just to call me, my cellphone has no network problem. You can call me on those numbers anytime during the week then on my cell on weekends.
Regards
Odwa
What number did you use to contact me? My number is ***,*** or *** and I have been asking people to test just to call me, my cellphone has no network problem. You can call me on those numbers anytime during the week then on my cell on weekends.
Regards
Odwa
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Odwa T's update08 Jan 2021, 12:41
Reviewer Update
Hi Mondo
What number did you use to contact me? My number is ***,*** or *** and I have been asking people to test just to call me, my cellphone has no network problem. You can call me on those numbers anytime during the week then on my cell on weekends.
Regards
Odwa
What number did you use to contact me? My number is ***,*** or *** and I have been asking people to test just to call me, my cellphone has no network problem. You can call me on those numbers anytime during the week then on my cell on weekends.
Regards
Odwa
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Odwa T's updateReviewer Update
08 Jan 2021, 15:45Hi
I haven't received any call from any agent from you guys.
Regards
I haven't received any call from any agent from you guys.
Regards
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Odwa T's update08 Jan 2021, 15:45
Reviewer Update
Hi
I haven't received any call from any agent from you guys.
Regards
I haven't received any call from any agent from you guys.
Regards
Mondo's replyOfficial
08 Jan 2021, 15:50Good Day Odwa,
Please email us your number.
We are unable to view the number's typed above.
Kind Regards,
Mondo Team
Please email us your number.
We are unable to view the number's typed above.
Kind Regards,
Mondo Team
Mondo's reply08 Jan 2021, 15:50
Official
Good Day Odwa,
Please email us your number.
We are unable to view the number's typed above.
Kind Regards,
Mondo Team
Please email us your number.
We are unable to view the number's typed above.
Kind Regards,
Mondo Team
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Odwa T's updateReviewer Update
08 Jan 2021, 15:53Hi
Give me your number and name then I will call you instead because my phone has been ringing the whole day and I had no phone call from Mondo.
Regards
Odwa
Give me your number and name then I will call you instead because my phone has been ringing the whole day and I had no phone call from Mondo.
Regards
Odwa
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Odwa T's update08 Jan 2021, 15:53
Reviewer Update
Hi
Give me your number and name then I will call you instead because my phone has been ringing the whole day and I had no phone call from Mondo.
Regards
Odwa
Give me your number and name then I will call you instead because my phone has been ringing the whole day and I had no phone call from Mondo.
Regards
Odwa
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Odwa T's updateReviewer Update
08 Jan 2021, 16:01I am actually shocked that you are unable to reach me but when you guys were selling this contract to me you called me 10 times.
I am really starting to get annoyed with Mondo, my focus is not to cancel this contract but to have a mobile phone that is functional.
Is that too much to ask?
Can this Sim be activated, please?
I am really starting to get annoyed with Mondo, my focus is not to cancel this contract but to have a mobile phone that is functional.
Is that too much to ask?
Can this Sim be activated, please?
OT
Odwa T's update08 Jan 2021, 16:01
Reviewer Update
I am actually shocked that you are unable to reach me but when you guys were selling this contract to me you called me 10 times.
I am really starting to get annoyed with Mondo, my focus is not to cancel this contract but to have a mobile phone that is functional.
Is that too much to ask?
Can this Sim be activated, please?
I am really starting to get annoyed with Mondo, my focus is not to cancel this contract but to have a mobile phone that is functional.
Is that too much to ask?
Can this Sim be activated, please?
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Odwa T's updateReviewer Update
08 Jan 2021, 16:10Hi Mondo Team
That number is my Whatsapp phone iI never ever gave it to a Mondo consultant as it is not functional for voice calls.
Regards
That number is my Whatsapp phone iI never ever gave it to a Mondo consultant as it is not functional for voice calls.
Regards
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Odwa T's update08 Jan 2021, 16:10
Reviewer Update
Hi Mondo Team
That number is my Whatsapp phone iI never ever gave it to a Mondo consultant as it is not functional for voice calls.
Regards
That number is my Whatsapp phone iI never ever gave it to a Mondo consultant as it is not functional for voice calls.
Regards
Mondo's replyOfficial
11 Jan 2021, 09:03Hi Odwa,
As discussed with our consultant, we have escalated your activation query to our internal Telkom Team and will revert with feedback. As compensation for the inconvenience caused, we are making arrangements to refund you the admin fee. Please provide proof of banking information in order to process the refund.
Regards,
Mondo Team
As discussed with our consultant, we have escalated your activation query to our internal Telkom Team and will revert with feedback. As compensation for the inconvenience caused, we are making arrangements to refund you the admin fee. Please provide proof of banking information in order to process the refund.
Regards,
Mondo Team
Mondo's reply11 Jan 2021, 09:03
Official
Hi Odwa,
As discussed with our consultant, we have escalated your activation query to our internal Telkom Team and will revert with feedback. As compensation for the inconvenience caused, we are making arrangements to refund you the admin fee. Please provide proof of banking information in order to process the refund.
Regards,
Mondo Team
As discussed with our consultant, we have escalated your activation query to our internal Telkom Team and will revert with feedback. As compensation for the inconvenience caused, we are making arrangements to refund you the admin fee. Please provide proof of banking information in order to process the refund.
Regards,
Mondo Team
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Odwa T's updateReviewer Update
11 Jan 2021, 09:47Hi There
I am so pleased to tell you that the level of service I received from Kim Pillay was excellent to such an extent that she changed the perception I had about MONDO. I was willing to terminate this contract if it was not activated today but that has been changed.
5 Star service.
Kindest regards
I am so pleased to tell you that the level of service I received from Kim Pillay was excellent to such an extent that she changed the perception I had about MONDO. I was willing to terminate this contract if it was not activated today but that has been changed.
5 Star service.
Kindest regards
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Odwa T's update11 Jan 2021, 09:47
Reviewer Update
Hi There
I am so pleased to tell you that the level of service I received from Kim Pillay was excellent to such an extent that she changed the perception I had about MONDO. I was willing to terminate this contract if it was not activated today but that has been changed.
5 Star service.
Kindest regards
I am so pleased to tell you that the level of service I received from Kim Pillay was excellent to such an extent that she changed the perception I had about MONDO. I was willing to terminate this contract if it was not activated today but that has been changed.
5 Star service.
Kindest regards
Mondo's replyOfficial
11 Jan 2021, 10:06Hi Odwa,
As discussed with Kim, your contract is activated and your query is resolved.
We have submitted the refund request.
Should you have any further queries please feel free to email or call us.
Regards,
Mondo Team
As discussed with Kim, your contract is activated and your query is resolved.
We have submitted the refund request.
Should you have any further queries please feel free to email or call us.
Regards,
Mondo Team
Mondo's reply11 Jan 2021, 10:06
Official
Hi Odwa,
As discussed with Kim, your contract is activated and your query is resolved.
We have submitted the refund request.
Should you have any further queries please feel free to email or call us.
Regards,
Mondo Team
As discussed with Kim, your contract is activated and your query is resolved.
We have submitted the refund request.
Should you have any further queries please feel free to email or call us.
Regards,
Mondo Team