kJ
kruger J
1 reviews | Active since May 2015
02 Aug 2022, 10:41
poor service
Stay away as far as possible from Mondo. First they sold me wireless internet from MTN, without mentioning that it is a 3 year contract. Then when there is loadshedding, their router doesn't work. I cancelled the contract in May 2022 already. 21 June they collected their router. Still they are debitting my account for a cancelled contract. I send many mails and their response is " we are investigating the matter" Poor Poor service.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
02 Aug 2022, 10:54Hi Johan,
Thank you for taking the time to write to us about your MTN cancellation query.
Please note that your cancellation is currently in-progress and a follow up on cancellation has been sent to MTN.
We do apologize for the delay and for the level of service you received.
Case No: RCO233790
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation query.
Please note that your cancellation is currently in-progress and a follow up on cancellation has been sent to MTN.
We do apologize for the delay and for the level of service you received.
Case No: RCO233790
Regards,
The Mondo Team
Mondo's reply02 Aug 2022, 10:54
Official
Hi Johan,
Thank you for taking the time to write to us about your MTN cancellation query.
Please note that your cancellation is currently in-progress and a follow up on cancellation has been sent to MTN.
We do apologize for the delay and for the level of service you received.
Case No: RCO233790
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation query.
Please note that your cancellation is currently in-progress and a follow up on cancellation has been sent to MTN.
We do apologize for the delay and for the level of service you received.
Case No: RCO233790
Regards,
The Mondo Team
kJ
kruger J's updateReviewer Update
02 Aug 2022, 11:22You are in-progress for more than a month now. Pathetic service from your company. Don't except your excuses anymore. Resolve this matter Today if you have capable people in your company, or get help.
kJ
kruger J's update02 Aug 2022, 11:22
Reviewer Update
You are in-progress for more than a month now. Pathetic service from your company. Don't except your excuses anymore. Resolve this matter Today if you have capable people in your company, or get help.
Mondo's replyOfficial
03 Aug 2022, 09:45Hi Johan,
Trust you are well.
Please note that there is a current delay with the MTN cancellations at the MTN Cancellation Dept.
Your cancellation is currently being worked on and once we receive feedback, we will let you know.
Regards,
The Mondo Team
Trust you are well.
Please note that there is a current delay with the MTN cancellations at the MTN Cancellation Dept.
Your cancellation is currently being worked on and once we receive feedback, we will let you know.
Regards,
The Mondo Team
Mondo's reply03 Aug 2022, 09:45
Official
Hi Johan,
Trust you are well.
Please note that there is a current delay with the MTN cancellations at the MTN Cancellation Dept.
Your cancellation is currently being worked on and once we receive feedback, we will let you know.
Regards,
The Mondo Team
Trust you are well.
Please note that there is a current delay with the MTN cancellations at the MTN Cancellation Dept.
Your cancellation is currently being worked on and once we receive feedback, we will let you know.
Regards,
The Mondo Team
kJ
kruger J's updateReviewer Update
03 Aug 2022, 10:46No i am not well. You blame it on MTN, and they blame it on you. Stop making excuses and solve the problem. I will use every platform I can to warn people against your company.
kJ
kruger J's update03 Aug 2022, 10:46
Reviewer Update
No i am not well. You blame it on MTN, and they blame it on you. Stop making excuses and solve the problem. I will use every platform I can to warn people against your company.
Mondo's replyOfficial
08 Aug 2022, 15:13Hi Johan,
Please note that the above response, is the process that we follow.
Due to limited access to the MTN system, we are unable to cancel the contract directly, therefore, all cancellation/credit requests are sent to MTN for assistance
Regards,
The Mondo Team
Please note that the above response, is the process that we follow.
Due to limited access to the MTN system, we are unable to cancel the contract directly, therefore, all cancellation/credit requests are sent to MTN for assistance
Regards,
The Mondo Team
Mondo's reply08 Aug 2022, 15:13
Official
Hi Johan,
Please note that the above response, is the process that we follow.
Due to limited access to the MTN system, we are unable to cancel the contract directly, therefore, all cancellation/credit requests are sent to MTN for assistance
Regards,
The Mondo Team
Please note that the above response, is the process that we follow.
Due to limited access to the MTN system, we are unable to cancel the contract directly, therefore, all cancellation/credit requests are sent to MTN for assistance
Regards,
The Mondo Team
kJ
kruger J's updateReviewer Update
10 Aug 2022, 11:29I contacted MTN, and they refer me to Mondo customer care. What is wrong with you people.
kJ
kruger J's update10 Aug 2022, 11:29
Reviewer Update
I contacted MTN, and they refer me to Mondo customer care. What is wrong with you people.
Mondo's replyOfficial
12 Aug 2022, 13:00Hi Johan,
Trust you are well.
Please note that your MTN line has been cancelled and your account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and your account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply12 Aug 2022, 13:00
Official
Hi Johan,
Trust you are well.
Please note that your MTN line has been cancelled and your account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and your account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team