Poor Service

Hi please escalate my complaint to the CEO of Mondo,

---------- Forwarded message --------- From: rosemary jacobs <***> Date: Tue, Nov 16, 2021, 14:21 Subject: Re: Fwd: Account Suspension To: Hello Peter <***>

Please escalate the matter to your CEO,

He or she will understand what customer services is and how you should treat your customers,

Rosemary

On Tue, Nov 16, 2021, 14:13 Hello Peter <***> wrote:

Good day, Please note that the below email was sent from Telkom direct, therefore, should you require further assistance, you may contact Telkom. Regards, The Mondo Team

From: rosemary jacobs <***> Sent: 16 November 2021 12:11 Subject: Re: Fwd: Account Suspension Good day,

Thank you for your response, but

I've taken my contracts through Mondo and not Telkom so Mondo should resolve my complaints/queries, I shouldn't contact Telkom myself,

Please resolve this matter or escalate the matter to your CEO,

Will wait to hear from you,

Thank you,

Rosemary

On Tue, Nov 16, 2021, 14:02 Hello Peter <***> wrote:

Good day, Please note that you may contact Telkom on 081180 regarding the below email, as we have limited access to the system. Regards, The Mondo Team From: rosemary jacobs <***> Sent: 16 November 2021 09:11 Subject: Fwd: Account Suspension Good morning,

Can you please explain the below email?

Thank you,

Rosemary Dianne Jacobs - ***

---------- Forwarded message --------- From: <***> Date: Tue, Nov 16, 2021, 08:56 Subject: Account Suspension To: <***>

Dear Customer.

Kindly note that due to non-payment your account *** is in Credit limit and your service has been suspended. To restore your service, please register or log onto Telkom website to make payment. Please do not reply to this Email.

Regards, Telkom SA

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