MG
Mark G
1 reviews | Active since Nov 2011
22 Mar 2022, 18:06
Poor service by Mondo
If this is Mondo click compare connect, I am completely underwhelmed. Got phoned to offer a MTN upgrade. After several discussions, took the offer, being assured no problems would occur. The number has now been blocked by MTN for 5 days due to an incomplete contract although I was assured by Nicole all was in order. No weekend service and no response to an email and call today. Unbelievably poor service delivery. Will completely reject any telephonic upgrade in future
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
22 Mar 2022, 18:39 Good day Mark,
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO201136 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO201136 .
Regards,
The Mondo Team
Mondo's reply22 Mar 2022, 18:39
Official
Good day Mark,
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO201136 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO201136 .
Regards,
The Mondo Team
Mondo's replyOfficial
06 Apr 2022, 10:09Hi Mark,
Trust you are well.
As per our records, we have found that your MTN upgrade has been complete.
Due to the above, your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As per our records, we have found that your MTN upgrade has been complete.
Due to the above, your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply06 Apr 2022, 10:09
Official
Hi Mark,
Trust you are well.
As per our records, we have found that your MTN upgrade has been complete.
Due to the above, your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As per our records, we have found that your MTN upgrade has been complete.
Due to the above, your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team