JL
Johan L

1 reviews | Active since Apr 2012

05 Jul 2017, 11:14

Poor Service Buy Mondo

<p>I was contacted by Buy Mondo to upgrade my cellphone contract. They offered me an awesome deal and I accepted the deal since they had stock of the particular phone. After 7 days I did not receive my new phone as promised by the sales lady. I phoned and got a dozen excuses why they could not deliver. I cancelled the upgrade and went to an MTN store only to discover Mondo locked my account for upgrade. After many calls and interventions MTN Glenfair sorted out my problem and upgraded me.</p> <p> </p> <p>Bottom line line is don't use Buy Mondo. They don't deliver what they promise the customer. Rather visit your local store do an upgrade.</p>

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Replies (2)
Mondo
Mondo's reply05 Jul 2017, 12:20
Official

Good day Johan,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

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Mondo
Mondo's reply20 Oct 2017, 17:55
Official

Hi Johan

We have not been successful contacting you, however, we trust that your query has now been resolved.

Should you have any further queries please feel free to contact.

Regards,

Mondo Team

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