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LG
Lulamile G

1 reviews | Active since Apr 2019

16 May 2021, 09:06

Poor Service & Bad Communication

I bought a data deal with a router which was promised to be delivered in a week, I received the device after two weeks.

They said it will be activated within 24-48 hours. I have emailed them complaining about their service.

I have not received solid feedback. I am stuck with a router that is not working.

I am really disappointed with their service.

0
Replies (5)
Mondo
Mondo's reply16 May 2021, 09:22
Official
Hi Lulamile,

Thank you for taking the time to write to us.

We apologize for the service you have received regarding your new contract.

Kindly note your query  RCO119787 has been escalated to a dedicated consultant who will be contacting you during business hours to assist further.

Regards,

The Mondo team 
Mondo
Mondo's reply17 May 2021, 09:29
Official
Hi Lulamile 

As discussed with Phindile, Please note your activation is in progress.

We will contact you once line is active.

Regards,

The Mondo Team
Mondo
Mondo's reply17 May 2021, 10:44
Official
Hi Lulamile 

As discussed with Phindile, please note you line has been activated.

Please assist by rebooting the devoce before using it.

Have a lovely day further and this query is now closed.

Regards,

The Mondo team
LG
Lulamile G's update17 May 2021, 11:23
Reviewer Update
The issue has been resolved. I am happy with how it was handled
Mondo
Mondo's reply19 May 2021, 08:36
Official
Hi Lulamile 

We are glad to hear that you are happy with the service you have been provided with.
Please feel free to contact our Customer Service team should you have any further queries.

Regards,
The Mondo Team