SW
Shaun W
1 reviews | Active since Aug 2021
19 Aug 2021, 11:42
Poor Service
I ordered a phone around mid June, I was called that I was qualifying for Samsung A32, it was supposed to be delivered somewhere 1st week of July. Then there was this looting which I entirely understand its quite tough for businesses. And this is going to be an end of August these guys they keeping up with their clients.I kept emailing them calling them but nothing to be delivered
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
19 Aug 2021, 11:47Hi Shaun,
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131533
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131533
Regards,
The Mondo Team
Mondo's reply19 Aug 2021, 11:47
Official
Hi Shaun,
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131533
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131533
Regards,
The Mondo Team
Mondo's replyOfficial
20 Aug 2021, 14:55Hi Shaun,
Trust you are well.
We have attempted contacting you with no success.
Please note that your MTN application reflects as Terminated, therefore, you may reapply for a deal online or at a MTN store.
We do apologize for the inconvenience caused.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Please note that your MTN application reflects as Terminated, therefore, you may reapply for a deal online or at a MTN store.
We do apologize for the inconvenience caused.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply20 Aug 2021, 14:55
Official
Hi Shaun,
Trust you are well.
We have attempted contacting you with no success.
Please note that your MTN application reflects as Terminated, therefore, you may reapply for a deal online or at a MTN store.
We do apologize for the inconvenience caused.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Please note that your MTN application reflects as Terminated, therefore, you may reapply for a deal online or at a MTN store.
We do apologize for the inconvenience caused.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team