CJ
Clinton J
1 reviews | Active since Jun 2013
10 May 2021, 10:02
POOR SERVICE AND NO COMMUNICATION
PLEASE CAN SOMEONE "SENIOR" WITHIN YOUR ORGANIZATION CALL ME. I HAVE BEEN TRYING TO GET HOLD OF A SENIOR MANAGER IN YOUR ORGANIZATION FOR THE PAST FEW WEEKS, NO ONE CALLS ME BACK!!!! I WAS "****MED" INTO TAKING AN UPDATE ON MY CONTRACT AND NEED CLARIFICATION ON HOW THIS NEW CONTRACT IS WORKING - NO DETAILS WERE EXPLAINED TO ME - THIS IS THE MOST ********* ORGANIZATION I HAVE EVER DEALT WITH! IF THIS IS NOT RESOLVED TODAY I WILL BE TAKING THIS FURTHER FROM A LEGAL POINT OF POINT VIEW.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
10 May 2021, 10:13Hi Clinton,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and lack of communication.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your refence number is RCO118883
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and lack of communication.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your refence number is RCO118883
Regards,
The Mondo Team
Mondo's reply10 May 2021, 10:13
Official
Hi Clinton,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and lack of communication.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your refence number is RCO118883
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and lack of communication.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your refence number is RCO118883
Regards,
The Mondo Team
Mondo's replyOfficial
11 May 2021, 14:47Hi Clinton
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Mondo's reply11 May 2021, 14:47
Official
Hi Clinton
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Mondo's replyOfficial
11 May 2021, 16:04Hi Clinton
As discussed with the account holder, we have logged an investigation for the customer's dispute raised.
We will keep the account holder updated on the progress of this.
As discussed with the account holder, we have logged an investigation for the customer's dispute raised.
We will keep the account holder updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply11 May 2021, 16:04
Official
Hi Clinton
As discussed with the account holder, we have logged an investigation for the customer's dispute raised.
We will keep the account holder updated on the progress of this.
As discussed with the account holder, we have logged an investigation for the customer's dispute raised.
We will keep the account holder updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
14 May 2021, 14:11Hi Clinton
Feedback has been given to the account holder and we have arranged for a refund to be done.
The upgrade reversal has been submitted.
We will continue to provide updates on the progress of this.
Regards,
The Mondo Team
Mondo's reply14 May 2021, 14:11
Official
Hi Clinton
Feedback has been given to the account holder and we have arranged for a refund to be done.
The upgrade reversal has been submitted.
We will continue to provide updates on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
20 May 2021, 13:44Hi Clinton
Feedback has been given to the account holder and the refund has been submitted.
The query is now resolved and will be closed.
The account holder is welcome to call or email us if she has any further queries.
Regards,
The Mondo Team
Mondo's reply20 May 2021, 13:44
Official
Hi Clinton
Feedback has been given to the account holder and the refund has been submitted.
The query is now resolved and will be closed.
The account holder is welcome to call or email us if she has any further queries.
Regards,
The Mondo Team