lN
lebogang N
1 reviews | Active since Aug 2024
22 Aug 2024, 08:13
poor service and misleading data deals
I was due for a sim only deal contract with mondo in April 2024. Mondo called me to offer me a data sim only deal contract. I requested that they put me on a 200GB anytime data deal instead they delivered a simcard of a 70GB data deal. I logged a contract dispute and I requested that the cancel the whole deal on June and also that their simcard was sim-barred. They have never taken my request serious as I am still receiving invoices for a data deal I have never used. I request that I get a refund and the deal be cancelled. I would rather go directly to MTN for data deals
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Replies (1)Mondo's replyOfficial
23 Aug 2024, 08:38Hi , Thank you for taking the time to write to us about the quality of service you received. We sincerely apologize for the service you received and we want to improve your experience.
We have escalated your query and one of our agents will be in touch with you soon.
Regards,The Mondo Team
We have escalated your query and one of our agents will be in touch with you soon.
Regards,The Mondo Team
Mondo's reply23 Aug 2024, 08:38
Official
Hi , Thank you for taking the time to write to us about the quality of service you received. We sincerely apologize for the service you received and we want to improve your experience.
We have escalated your query and one of our agents will be in touch with you soon.
Regards,The Mondo Team
We have escalated your query and one of our agents will be in touch with you soon.
Regards,The Mondo Team
