GM
Genevieve M
1 reviews | Active since Jan 2019
03 May 2021, 17:04
Poor service and miscommunication
I have been waiting for a contract to be cancelled for 4 months. Every time I speak to a consultant, they reassure me that it’s been done. However, I’ve still been debited! How long more should I wait for my refund?
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
03 May 2021, 17:15Hi Genevieve
Thank you for reaching out to us. We pride ourselves in ensuring our customers are taken care off and so, we sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO118158
Regards,
The Mondo Team
Thank you for reaching out to us. We pride ourselves in ensuring our customers are taken care off and so, we sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO118158
Regards,
The Mondo Team
Mondo's reply03 May 2021, 17:15
Official
Hi Genevieve
Thank you for reaching out to us. We pride ourselves in ensuring our customers are taken care off and so, we sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO118158
Regards,
The Mondo Team
Thank you for reaching out to us. We pride ourselves in ensuring our customers are taken care off and so, we sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO118158
Regards,
The Mondo Team
Mondo's replyOfficial
05 May 2021, 15:09Hi Genevieve
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
MTN has confirmed that your sim is cancelled.
Our team has escalated your credit query to management at MTN.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
MTN has confirmed that your sim is cancelled.
Our team has escalated your credit query to management at MTN.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply05 May 2021, 15:09
Official
Hi Genevieve
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
MTN has confirmed that your sim is cancelled.
Our team has escalated your credit query to management at MTN.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
MTN has confirmed that your sim is cancelled.
Our team has escalated your credit query to management at MTN.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
14 May 2021, 12:06Hi Genevieve,
As discussed, please note that MTN has confirmed that your contract is cancelled. Kindly contact MTN Customer Care and quote the reference number on the screenshot emailed to you for the money due to you. Your query is resolved on Mondo’s side and will be closed. Should you have any further queries please feel free to call or email our team. Regards, The Mondo Team
As discussed, please note that MTN has confirmed that your contract is cancelled. Kindly contact MTN Customer Care and quote the reference number on the screenshot emailed to you for the money due to you. Your query is resolved on Mondo’s side and will be closed. Should you have any further queries please feel free to call or email our team. Regards, The Mondo Team
Mondo's reply14 May 2021, 12:06
Official
Hi Genevieve,
As discussed, please note that MTN has confirmed that your contract is cancelled. Kindly contact MTN Customer Care and quote the reference number on the screenshot emailed to you for the money due to you. Your query is resolved on Mondo’s side and will be closed. Should you have any further queries please feel free to call or email our team. Regards, The Mondo Team
As discussed, please note that MTN has confirmed that your contract is cancelled. Kindly contact MTN Customer Care and quote the reference number on the screenshot emailed to you for the money due to you. Your query is resolved on Mondo’s side and will be closed. Should you have any further queries please feel free to call or email our team. Regards, The Mondo Team