RZ
Relebohile Z
1 reviews | Active since Nov 2021
23 Jun 2022, 11:38
Poor service and lack of communication
I bought a home sim card last year november and then cancelled within 10days. MTN has been deducting my money till this date and no one wants to fix that now MTN😡 has charged me cancellation fee of 1200 plus those monthly fees I'm so 🤬. I'm not even given a reference number
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
23 Jun 2022, 11:45Hi Relebohile,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Kindly note that we have escalated your query to the MTN Department for urgent assistance.
Once we receive an update we will advise you accordingly.
Case Number: RCO159460
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Kindly note that we have escalated your query to the MTN Department for urgent assistance.
Once we receive an update we will advise you accordingly.
Case Number: RCO159460
Regards,
The Mondo Team
Mondo's reply23 Jun 2022, 11:45
Official
Hi Relebohile,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Kindly note that we have escalated your query to the MTN Department for urgent assistance.
Once we receive an update we will advise you accordingly.
Case Number: RCO159460
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Kindly note that we have escalated your query to the MTN Department for urgent assistance.
Once we receive an update we will advise you accordingly.
Case Number: RCO159460
Regards,
The Mondo Team
Mondo's replyOfficial
25 Jun 2022, 13:37Hi Relebohile,
Trust you are well.
Please note that your MTN cancellation and credit has been done.
MTN Credit Reference: ***
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation and credit has been done.
MTN Credit Reference: ***
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply25 Jun 2022, 13:37
Official
Hi Relebohile,
Trust you are well.
Please note that your MTN cancellation and credit has been done.
MTN Credit Reference: ***
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation and credit has been done.
MTN Credit Reference: ***
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team