sM
sibongile M

1 reviews | Active since Sept 2016

27 Sept 2016, 16:14

Poor Service and Dishonest Agents

<p>Mondo sold me a telkom deal (free me) 2 weeks ago, fast forward to today and I am still waiting. Called their call centre and was given 6 different versions of where the device is with the Customber Services Liason, Kimona Pillay, on the 8th call of the day, admitting that the courier company DSV was never given an instruction to deliver anything to me, i.e. an order number was generated but no order was made.</p> <p>I will never ever deal with this company again as they have shown that TCF does not apply to them nor do any of the FSB regulations, given that they are owned by RewardsCo financial services!!!</p> <p>Money was taken out of my account without my permission, upon enquiry I was told it's an admin fee...why sneak it it in then?</p> <p>I am very disgusted by the service recieved!!!! *********** and dishonest agents and ghost management!!!</p> <p> </p> <p>Watch out!! rather deal with the service provider directly.</p>

0
Replies (1)
Mondo
Mondo's reply28 Sept 2016, 08:30
Official

Good day Sibongile,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

***